Our Services

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Terms of Service

Personal computers will be evaluated for repair and cost estimates will be provided to the requestor. All computers are believed to be in working order unless otherwise noted. We are not accountable for defective electronic components that fail during testing; it is the sole responsibility of our customer to back up their data "before" it is brought in to LUBBOCK COMPUTERS to be worked on. Accidents do happen and we will not be held accountable for any component or lost data, this includes laptop components. Not all systems are able to be repaired/service over the internet. WE ARE NOT RESPONSIBLE FOR DATA LOSS DURING REPAIR EVEN IF WE TRY TO BACK IT UP
 

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We Now have Remote Support
Is Easy As 1-2-3
We can support anyone in the world from anywhere on the net!

Agree to the END USER LICENSE AGREEMENT below
 

Remote control of your computer over the Internet

We can Instantly take control over your computer anywhere on the Internet, even through firewalls. Fast and secure.

Stay at home and let us clean your system of infections only $79.95

Must have broadband internet service
(Suddenlink, ATT DSL, NTS DSL, Windstream DSL, Clearwire, Xanadoo, 768K or higher)

Computer must turn on and be able to connect to the internet.

Appointments are limited
Call or Email us
806-687-5885
 

 

Supporting Windows XP and VISTA (must have broadband internet)

Remote Support using TeamViewer and/or Remote Support System

  • Download Web Client for a Free Estimate.

  • Agree to the END USER LICENSE AGREEMENT below

  • Let us take control

  • We will give you a free estimate if we can
    do a service online or tell you if need to bring in the system

  • If we determine we can repair your system payment will be
    requested before repairs are preformed.

  • Payments can be over the phone (email invoice can be sent from QuickBooks), in-store.

  • Virus & Spyware removals can take a couple of hours, plan on being without your computer while the repair is in progress.

  • We can not always tell if your system is running slow. Remote connection speed,
    computer memory, age of system, other mechanical issue's.

  • Not all repairs can be done online.

  • For the free estimate Our software only works when YOU initiate the connection.  Once the software is closed, we can't get back into your computer until you re-open it.

  • If you download the client you agree to the END USER LICENSE AGREEMENT

  • Download #1 (support client)
    left click on download and click run when it pops up

  • Download #2 (unattended -needed for virus removal)
    left click on download and click save when it pops up

  • Download #3 (if all else fails)
    left click on download and click save when it pops up

 

 

Want a Service Plan?

 

Plan 1

Need a tune up? 

 

·   Our remote service can get your computer running in top form.  

·    Connect to your computer to diagnose and troubleshoot a wide variety of issues

·    Using remote support technology we link your computer to ours virtually to repair your computer while you watch. Fact: 98% of all personal computer problems are software related, this means that in almost all cases we don’t need to physically “touch” your machine

·    Examine your computer to locate and remove any file sharing programs Peer 2 Peer programs (Limewire, Ares, Bearshare, ect.) are the number one cause of Malware Infections.

·    Computers must have Microsoft XP or Vista installed and a working broadband internet service connection – Sorry no dail-up

 

 

We will... 

  • Every 90 days we log into your computer and perform the following service.
  • Adjust your system settings for the fastest and smoothest performance possible
  • Clean up your hard drive and free more space.
  • Apply the most recent security updates and patches for your operating system.
  • Update your system with the current operating system security updates
  • Remove unneeded startup items and unneeded programs
  • Determine if your firewall is enabled
  • Check your antivirus software to be sure it is working properly
  • Scan for viruses, spyware, malware and rootkits
  • Review your computer's history of visited web sites and offer suggestions on which ones to avoid in the future
  • Offer advice and suggestions on how to best keep you and your family safe online
  • Offer online storage for backing up your vital data.
  • Most users will have us install a listener on their system and allow us to remote log in during
    the day while they are at work.
  • $44.95 Quarterly

 

 

Any Questions please call or email before bidding,
our program doesn't work if computer doesn't boot or connect to the internet.

Our software only works when YOU initiate the connection.  Once the software is closed, we can't get back into your computer until you re-open it.

Plan 2

Need a tune up? 

 

·   Our remote service can get your computer running in top form.  

·    Connect to your computer to diagnose and troubleshoot a wide variety of issues

·    Using remote support technology we link your computer to ours virtually to repair your computer while you watch. Fact: 98% of all personal computer problems are software related, this means that in almost all cases we don’t need to physically “touch” your machine

·    Examine your computer to locate and remove any file sharing programs Peer 2 Peer programs (Limewire, Ares, Bearshare, ect.) are the number one cause of Malware Infections.

·    Computers must have Microsoft XP or Vista installed and a working broadband internet service connection – Sorry no dail-up

 

We will... 

  • Every 30 days we log into your computer and perform the following service.
  • Adjust your system settings for the fastest and smoothest performance possible
  • Clean up your hard drive and free more space.
  • Apply the most recent security updates and patches for your operating system.
  • Update your system with the current operating system security updates
  • Remove unneeded startup items and unneeded programs
  • Determine if your firewall is enabled
  • Check your antivirus software to be sure it is working properly
  • Scan for viruses, spyware, malware and rootkits
  • Review your computer's history of visited web sites and offer suggestions on which ones to avoid in the future
  • Offer advice and suggestions on how to best keep you and your family safe online
  • Offer online storage for backing up your vital data.
  • Most users will have us install a listener on their system and allow us to remote log in during
    the day while they are at work.
  • $19.95 Monthly

 

 


This doesn't work if computer doesn't boot or connect to the internet.

 

 

If unable to log in with the above program we will use RSS (Remote Support Service)
RSS Support Tool

 RSS Removal Tool

 

END USER LICENSE AGREEMENT
Software License Agreement for TeamViewer Connection

IMPORTANT- PLEASE READ CAREFULLY: BY INSTALLING THE SOFTWARE (AS DEFINED BELOW), COPYING THE SOFTWARE AND/OR CLICKING ON THE 'ACCEPT' BUTTON BELOW, YOU (EITHER ON BEHALF OF YOURSELF AS AN INDIVIDUAL OR ON BEHALF OF AN ENTITY AS ITS AUTHORIZED REPRESENTATIVE) AGREE TO ALL OF THE TERMS OF THIS END USER LICENSE AGREEMENT ('AGREEMENT') REGARDING YOUR USE OF THE SOFTWARE. IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF THIS AGREEMENT, CLICK ON THE 'NO' BUTTON. THIS WILL CANCEL THE INSTALLATION.

1. GRANT OF LICENSE: Subject to the terms below, Lubbock Computers hereby grants you a non-exclusive, non-transferable license to install and to use TeamViewer Connection ('Software').
Under this license, you may: (i) install and use the Software on a single computer for your personal, internal use (ii) copy the Software for back-up or archival purposes. (iii) You may not distribute the software to others without first obtaining the required licenses, where applicable.
Whether you are licensing the Software as an individual or on behalf of an entity, you may not: (i) reverse engineer, decompile, or disassemble the Software or attempt to discover the source code; (ii) modify, or create derivative works based upon, the Software in whole or in part without the express written consent of Lubbock Computers; (iii) distribute copies of the Software; (iv) remove any proprietary notices or labels on the Software; (v) resell, lease, rent, transfer, sublicense, or otherwise transfer rights to the Software.

2. TeamViewer Connection: You acknowledge that no title to the intellectual property in the Software is transferred to you. Title, ownership, rights, and intellectual property rights in and to the Software shall remain that of Lubbock Computers . The Software is protected by copyright and patent laws of the United States and international treaties.

3. DISCLAIMER OF WARRANTY:
YOU AGREE THAT Lubbock Computers HAS MADE NO EXPRESS WARRANTIES, ORAL OR WRITTEN, TO YOU REGARDING THE PRODUCTS AND THAT THE PRODUCTS ARE BEING PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND. Lubbock Computers DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED, OR STATUTORY. YOUR RIGHTS MAY VARY DEPENDING ON THE STATE IN WHICH YOU LIVE.
Lubbock Computers SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, COVER, RELIANCE, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT.

4. LIMITATION OF LIABILITY: You use this program solely at your own risk.
IN NO EVENT SHALL Lubbock Computers BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS, OR OTHER INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE USE OF THE SOFTWARE, EVEN IF Lubbock Computers HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL Lubbock Computers BE LIABLE FOR ANY CLAIM, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, EXCEED THE COST OF THE SOFTWARE. THIS LIMITATION SHALL APPLY TO CLAIMS OF PERSONAL INJURY TO THE EXTENT PERMITTED BY LAW.

5. TERMINATION: This Agreement shall terminate automatically if you fail to comply with the limitations described in this Agreement. No notice shall be required to effectuate such termination. Upon termination, you must remove and destroy all copies of the Software.

6. MISCELLANEOUS:

Severability.
In the event of invalidity of any provision of this Agreement, the parties agree that such invalidity shall not affect the validity of the remaining portions of this Agreement.
Export.
You agree that you will not export or re-export the Software outside of the jurisdiction in which you obtained it without the appropriate United States or foreign government licenses.
Governing Law.
This Agreement will be governed by the laws of the State of Finland as they are applied to agreements between Finland residents entered into and to be performed entirely within Finland. The United Nations Convention on Contracts for the International Sale of Goods is specifically disclaimed.
Entire Agreement.
You agree that this is the entire agreement between you and Lubbock Computers, which supersedes any prior agreement, whether written or oral, and all other communications between Lubbock Computers and you relating to the subject matter of this Agreement.
Reservation of rights.

All rights not expressly granted in this Agreement are reserved by Lubbock Computers.

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