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Answers
Most answers can be found on the internet, as simple as going to Google or Yahoo and
typing in the search bar what
you are looking for.
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Sorry but we don't always have the time to explain how to on the phone.
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Frequently Asked Questions?
Try our FAQ search!
- Purchase Anti-Malware Programs
- What do I need to bring in with my
computer for service?
- How do I get a New Dell Financed?
- Can I place a system on Layaway?
- How can I get better downloads from
LimeWire?
- My system is popping up and says I
have a Virus and for $XX.XX it will remove it?
- My computer is slow?
- How to create/restore a restore
point?
- How do I remove a program in control
panel?
- How do I back up my documents and
photos?
- How do I back up outlook express
email?
- How do I back up my iTunes music?
- How can I back up my computer online
- How do I use windows built in
recording program?
- How do I setup a wireless network?
- How do I encrypt my wireless network?
- How do I start my computers in safe
mode?
- How do I purchase a extended
warranty?
- How do update windows?
- What do you charge to teach how to
use my computer?
- Can I wait in store for my computer
to be repaired?
- How can I come and work for free so
I can learn computer repair?
- How can I return my new Dell Computer
- What does Lubbock Computers warranty cover?
Click on the Anti-Malware link on the left and purchase online.
Recommend Avast Anti-Virus and SuperAntiSpyware and/or Spyware
Doctor
We just need
your computer no cables or keyboards,
If you are
bringing in a laptop we need the power supply.
We work on all
brands of computers, but Mac.
No appointment is necessary for in-shop
service;
simply bring the computer in during our normal business hours.
Come into the office and
fill out our credit application and it takes
about 1 minute to receive a answer back from G.E. Money
http://www.gemoney.com/personal/salesfinancelogin1.html
Yes this is a credit check finance
Bring in 2 forms of I.D.
Application must be filled out in the office
Sorry no applications over the phone.
Credit Terms are
90 days same as cash
Layaway the easy way at
Lubbock Computers
Just come in and fill out a short form and you can pay what
you want when you want and when you have enough money in your layaway account
you can take home any system we have in stock or we will order you a new Dell
system.
First any peer 2 peer
program is not downloading legal content!
Just because someone else
has these programs doesn't mean they don't have problems or their system may already
be infected
with malware.
Most of the songs or movies are of poor quality or have unseen attachments that
download spy-ware to your system.
Any System
loaded with a P2P
Program
like Ares, Morpheus, Imesh, Bear Share, Gnutella, Limewire, Kazaa are
harmful to your system the software warranty is voided.
If you
are using any P2P (file sharing) programs, we may need to remove them before we
clean your computer. The nature of such software and the high incidence of
malware in files downloaded with them is counter productive to restoring your PC
to a healthy state. These programs are not illegal but downloading copyrighted
music and programs is a copyright infringement. Penalties for breaking these
laws are stiff for first-time offenders can be as high as five years in prison
and $250,000 in fines.
If you bring your system
back during the repair warranty with one of these programs installed I will
charge you!
Virus vs. Spyware
We realize this is sometimes confusing, so let's take a moment to look at the
differences between the two.
Both of these would come under the heading of MALWARE or malicious
software. They are bad news and will always be bad news.
Separating the two we'll start with viruses. These critters infect other
programs and data.
It behaves like a virus and it spreads throughout your computer looking for even
more programs to infect.
A computer worm also infects but you might consider it to be a trained virus as
it spreads without user intervention.
Spyware usually refers to any non-viral malware. Examples of this are Trojans
which pretend
to be what they are not (like games or screensavers or utilities or even
anti-malware).
Bottom-line is that spyware spies on you. It gathers personal info and sends it
back to criminals.
Spyware gathers passwords, logons, etc. Aside from Trojans,
there are key loggers and rootkits infiltrating your defenses and often
undetected
Back to Top
My Computer says my system
is infected and for $XX.95 it can remove the infections
These are malware programs
you have downloaded by a "drive-by" either by installing a p2p program or just
not paying attention to what you are installing on your system.
These programs are not real and they create false positives to get you to
purchase them. If you have purchased any program from a pop up you need to go to
the bank and change your credit card number NOW!
Fake security alert displayed
Zlob trojan
Sample of Infections
How Do You
Know?
Ever wonder if your PC has been invaded by spyware or adware? Here
are some key symptoms that just might tell you yes or no: Endless
pop-up windows, Redirected to web sites rather than the one you
wanted to go to, New toolbars appear in your web browser, New icons
appear in the task tray, You suddenly have a new home page on your
browser, Search engine has changed, Windows error messages begin to
appear, Your PC is sluggish whether opening programs or doing tasks.
An Ounce of Prevention
Here are a
few ways to prevent attacks. Of course you need quality anti-spyware
but the ideas below will help defend your information and your
computer.
- Make sure your patches are up to date.
- Make sure your AV and AS signatures are up to date.
- If you get a popup, click on the X icon in the upper right
hand corner. Do not use the close button on the popup.
- Should a dialog window open requesting to run a program and
you are not familiar with that program always click no.
- Free software from unknown companies is a NO NO.
- Email links can lead to disaster. Sites visited can be homes
for malware. Don't go there unless you really know the company
and even then look before you link. You also might get an email
from a company you DO know. It might be a phishing attempt to
lure you in. Do not click on them either.
- Do not download "helpful" toolbars from unknown companies.
The only ones they help are the gangsters that developed them in
the first place. They want your info - don't hand it to them.
- Don't get caught up in email scams like downloading Paris or
greeting cards from any unknown person. Just don't do it!
Be wary on the Internet;
the information you save might be your own.
Do not
use free music peer-2-peer programs
Stay away from:
- Limewire
- Ares
- Morpheus
- Bearshare
- Imesh
- Kazaa
- Free music is a NO NO
Virus vs. Spyware
We realize this is sometimes confusing, so let's take a moment to look at the
differences between the two.
Both of these would come under the heading of MALWARE or malicious
software. They are bad news and will always be bad news.
Separating the two we'll start with viruses. These critters infect other
programs and data.
It behaves like a virus and it spreads throughout your computer looking for even
more programs to infect.
A computer worm also infects but you might consider it to be a trained virus as
it spreads without user intervention.
Spyware usually refers to any non-viral malware. Examples of this are Trojans
which pretend
to be what they are not (like games or screensavers or utilities or even
anti-malware).
Bottom-line is that spyware spies on you. It gathers personal info and sends it
back to criminals.
Spyware gathers passwords, logons, etc. Aside from Trojans,
there are key loggers and rootkits infiltrating your defenses and often
undetected.
How Do You
Know?
Ever wonder if your PC has been invaded by spyware or adware? Here
are some key symptoms that just might tell you yes or no. Endless
pop-up windows Redirected to web sites rather than the one you
wanted to go to New toolbars appear in your web browser New icons
appear in the task tray You suddenly have a new home page on your
browser. Search engine has changed Windows error messages begin to
appear Your PC is sluggish whether opening programs or doing tasks.
An Ounce of Prevention
Here are a
few ways to prevent attacks. Of course you need quality anti-spyware
but the ideas below will help defend your information and your
computer.
- Make sure your patches are up to date
- Make sure your Anti-Virus and Anti-Spyware signatures are up to date
- If you get a popup, click on the X icon in the upper right
hand corner. Do not use the close button on the popup.
- Should a dialog window open requesting to run a program and
you are not familiar with that program always click no.
- Free software from unknown companies is a NO NO.
- Email links can lead to disaster. Sites visited can be homes
for malware. Don't go there unless you really know the company
and even then look before you link. You also might get an email
from a company you DO know. It might be a phishing attempt to
lure you in. Do not click on them either.
- Do not download "helpful" toolbars from unknown companies.
The only ones they help are the gangsters that developed them in
the first place. They want your info - don't hand it to them.
- Don't get caught up in email scams like downloading
free gifts or
greeting cards from any unknown person. Just don't do it!
Be wary on the Internet;
the information you save might be your own.
Do not
use free music peer-2-peer programs
Stay away from:
- Limewire
- Ares
- Morpheus
- Bearshare
- Imesh
- Kazaa
- Free music is a NO NO
Back to Top
Creating a manual Restore Point in System Restore
The easiest and safest way to do this is:
Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first
screen then click "Next".
Give the R.P. a name, then click "Create".
The new point will be stamped with the current date and time.
Keep a log of this so you can find it easily should you need to use
System Restore.
Please do not call and say you uninstalled a program and its our
fault,
YOU ARE OUT OF LUCK!
XP
Whenever possible it is usually best to remove a program using
the "Add or Remove Programs" tool in Windows or the
uninstallation utility provided by the software manufacturer.
Most software written for Windows installs more than just its
program files on to your computer. They also install
configuration data in the Windows Registry. The uninstallation
process when done safely will remove the files and registry
entries for you automatically.
This is the process you should use to uninstall a program
using the Windows "Add or Remove Programs" tool.
- Before proceeding it is important to save any work you
might have open and close all programs that you are
currently using.
- Click the Start button, then Settings, then Control
Panel.
3. Then from the Control Panel double click on the "Add or
Remove Programs" button.
4. Then scroll through the list of installed programs to
choose which program you want to uninstall. When you have found the program that
you would like to uninstall left click the program name. (In the image below I
have chosen to uninstall "RssBandit"). (SAMPLE PROGRAM)
- Then click the "Remove" button to start the
uninstallation process. On earlier Windows versions this
button is called the "Add/Remove".
- The specific uninstallation process depends on the
program that you are uninstalling. Often the uninstallation
process looks very much like the installation process you
used to originally install the software.
- If you are asked whether you would like to remove any
"Shared files" select No. Deleting shared files
should only be used by advanced users. Choosing yes to the
wrong files could make your system unstable.
- Some programs may require you to reboot to complete the
uninstallation process. If the uninstallation process says
that you need to reboot do so. The reboot step is usually
used to provide the uninstallation utility an opportunity to
remove any remaining files from the programs installation.
Vista
In order to safely remove unwanted programs
and software from Windows Vista, we need to uninstall them.
Uninstalling software that you no longer use is a great way of
freeing up that little bit extra space on your hard drive -
allowing you to install another computer application that you
might find that little bit useful and give you even more space
to download things while on the internet.
Some programs come with the ability to run an
uninstaller and which, when run, will automatically remove any
instance of itself from your computer - which is obviously very
helpful. However, some programs do not. When we are faced with
the all-to-common scenario of having to have to manually
uninstall a program from Windows Vista, then it requires a
little more effort - but not too much!
We need to start off by clicking on the
Windows Start button and heading over to the Control
Panel via the menu:
Next we need to go straight to Uninstall a
program which is located under the Programs option
towards the lower left of the screen:
Upon doing so will bring us to the
Uninstall or change a program wizard screen; you may need to
allow your computer to fully load and generate the list of
programs you have installed on your system’s hard disk.
Depending on how many programs you have installed will greatly
influence the amount of time you may need to wait before the
process is complete. However, it generally doesn’t take very
long so don’t worry!
Good question! The reason we’ve come this far is
to accomplish just that: to uninstall some of
the rubbish that steadily accumulates on our
computer systems. As you may have no doubt
noticed: the list of programs that was generated
just a moment ago isn’t just there to look
pretty (granted that Windows Vista does indeed
have a nice way of making virtually everything
look pretty) but it is in fact there as a means
for you to help distinguish just which software
can be safely removed from your PC. Windows
Vista also scores extra browny-points by kindly
organizing the list of programs alphabetically
by default to make things just that little bit
easier; however you can tell Windows Vista to
organize them in a number of different ways,
such as by size or date, if you prefer.
When you have decide which program(s) that
you want to uninstalled and have already tracked
‘em down - simply single click on its title
under the Name column and this will bring
up some additional options which includes the
options to uninstall of repair them. For the
purpose of this tutorial, I will attempt to
uninstall Corel Paint Shop Pro XI from my system
by clicking the new Uninstall link which
can be seen in the upper navigation bar:
After clicking Uninstall, you will be
presented with a prompt which will ask you to
confirm whether or not you definitely wish to
uninstall this program from your hard drive.
Obviously clicking ‘yes’ will continue the
procedure and Windows Vista will take care of
the rest for you; and selecting ‘no’ will abort
the uninstallation and you will return to the
original Uninstall or change a program
menu. Be careful what you uninstall though!
Attempting to remove certain important programs
from your computer could render other programs
unusable - only uninstall programs that you are
comfortable with.
XP has built-in, easy-to-use, CD-Recordable (CD-R) disc
burning support for most CD writers.
This is a sample, please do not call and ask.
1. Insert a blank CD-R disc into your CD burner (you don't need the blank
CD-R disc until step 4, but it's a good idea to insert it when you begin).
2. Start Windows Explorer.
3. Browse to the folder or files you want to copy
(C:\Documents and Settings\Bill)
4. Right click on folder or
files and click on sent to cd drive
5. After you copy all the
files, select the CD-R drive and you'll see the waiting files as "Files to
add to the CD."
6. After you copy all the
files, select the CD-R drive and you'll see the waiting files as "Files to
add to the CD."
5. Right-click the CD-R drive, and select Write to CD
(if this option isn't available, you don't have a blank CD-R disc in the
drive).
6. Enter a name for the CD-R disc, and click Next.
7. The system will write the files to the CD-R disc.
8. After the system writes all the files, it will
eject the CD-R disc (if you chose that option above).
9. Click Finish.
This is only a sample of how easy it is to burn a cd,
please don't call if it doesn't work! Do a search
on the internet on how to make a cd or call your system manufacture.
Trust me if you don't back up you will loose it!
You can easily back up your iTunes library, playlists, and iTunes
Store purchases for safekeeping. To reduce the number of discs
needed for a backup, iTunes can perform incremental backups (only
items added or changed since the last backup).
To create backup CDs or DVDs:
Choose File > Library > "Back Up to Disc" and then select your
options.
Insert a blank disc (CD-R, CD-RW, DVD-R, or DVD-RW)
Click Back Up.
iTunes burns the number of items that fit on one disc, and then asks
you to insert subsequent discs to continue burning the remaining
files.
To restore backed-up files, insert a backup disc, choose File >
Library > "Back Up to Disc," and then click Restore.
Programs purchased from the Audible website are not backed up.
Discs you create using the iTunes backup feature can be used only to
restore; they can't be played in a CD or DVD player.
Click help in iTunes for more
information.
TuneAid
TuneAid is an iPod content
recovery
tool. It will let you import your iPod's content back into a Folder
or iTunes in no effort. Hard Drive crash ? Stolen computer ?
Corrupted system ? No problem, TuneAid will salvage your Music!
Recovering Music that you've purchased is completely legal, using
TuneAid is no law infringement!
Trust me if you don't back up you will loose it!
XP has built-in, easy-to-use, CD-Recordable (CD-R) disc
burning support for most CD writers.
This is a sample, please do not call and ask.
1. Insert a blank CD-R disc into your CD burner (you don't need the blank
CD-R disc until step 4, but it's a good idea to insert it when you begin).
2. Start Windows Explorer.
3. Browse to the folder or files you want to copy
4. Right click on folder or
files and click on sent to cd drive
5. After you copy all the
files, select the CD-R drive and you'll see the waiting files as "Files to
add to the CD."
6. After you copy all the
files, select the CD-R drive and you'll see the waiting files as "Files to
add to the CD."
5. Right-click the CD-R drive, and select Write to CD
(if this option isn't available, you don't have a blank CD-R disc in the
drive).
6. Enter a name for the CD-R disc, and click Next.
7. The system will write the files to the CD-R disc.
8. After the system writes all the files, it will
eject the CD-R disc (if you chose that option above).
9. Click Finish.
This is only a sample of how easy it is to burn a cd,
please don't call if it doesn't work! Do a search
on the internet on how to make a cd or call your system manufacture.
Most vendors provide an installation CD
with their routers,
and if you use this
CD,
you'll be walked through setting up
your router,
step by step, you must be hard
wired into the router with a desktop or laptop a wireless connection will not
do.
If you don't have the cd you can go to the router manufacture's website, look
for support and
they will have step by step instructions on how to do it or you can call the
routers tech support number.
Lubbock Computers doesn't offer any support on your network setup.
Most vendors provide an installation CD
with their routers,
and if you use this
CD,
you'll be walked through setting up
security on your router,
step by step, you must be hard
wired into the router with a desktop or laptop a wireless connection will not
do.
If you don't have the cd you can go to the router manufacture's website, look
for support and
they will have step by step instructions on how to do it or you can call the
routers tech support number.
Lubbock Computers doesn't offer any support on your network setup.
Here's how to set up
security on your router without using a
custom application
1) Type in the IP address of the router
in your browser.
This is how you get to the management
system. You will need to check your
router's manual (or go the manufactures
website) for the IP address (it's
probably 192.168.0.1 or something close
to that) and the default password for
the router. Now every router's
management interface is different, and I
don't have every brand here to work
with, so I'm just going to point you
toward the areas you need to tweak. This
isn't complicated, but it might take a
little trial and error on your part.
Just poke around until you find the
appropriate section to manage. It's
usually quite simple.
2) Set a new administrator password.
Always a good first step so you don't
forget it later. This is often
not under the Security
section, so don't forget to look under
the Utilities or System Settings area.
Once you find it, change the password
here like you would with any user
account.
3) Turn on encryption.
Look under Wireless Security or a
similarly tagged section. You want to
turn on encryption here: Use WPA (or
WPA-PSK) if all devices on your network
support it. Otherwise use 128-bit WEP.
Type in the key you'd like (or use a
passphrase to generate the key if you're
using WEP). Note the passphrase you're
using so you can type that password into
your client machines. (WPA is the most
secure)
4) Change the SSID.
Nothing says "hack me" like a default
SSID (essentially, the name of your
router) like "linksys" or "belkin."
Change it to something menacing, not "janesrouter."
One router I can see from my office is
named "virustrap." I can't imagine
anyone willingly trying to hack into
that network. Remember
you'll need this SSID when you browse
available wireless networks from your
client machines. You'll find this
setting under a menu called Channel or
SSID, something like that.
(do not use your street address)
After that, you've covered the basics of
security. You'll probably have to reboot
your router multiple times during this
procedure (so it's best to use a cable
to do the configuration), and don't
forget to hit "Apply Changes" or "Save
Changes" after every tweak you make.
You can continue to make more advanced
wireless security changes if you'd like,
but I think they're overkill. Still, if
you're paranoid, you can turn off SSID
broadcasting (so you have to type in the
network name manually; it doesn't show
up in the Windows scan). You can also
turn on MAC address filtering, which
limits access to your network to a list
of clients that you specifically
approve.
How to start Windows in Safe Mode
Windows Safe Mode is a way of booting
up your Windows operating system in order to run administrative and diagnostic
tasks on your installation. When you boot into Safe Mode the operating system
only loads the bare minimum of software that is required for the operating
system to work. This mode of operating is designed to let you troubleshoot and
run diagnostics on your computer. Windows Safe Mode loads a basic video drivers
so your programs may look different than normal.
Using the F8 Method
- Restart your computer.
- When the machine first starts again it will generally list some
equipment that is installed in your machine, amount of memory, hard drives
installed etc. At this point you should gently tap the F8 key repeatedly
until you are presented with a Windows XP Advanced Options menu.
- Select the option for Safe Mode using the arrow keys.
- Then press enter on your keyboard to boot into Safe Mode.
- You will see text lines as windows boots into Safe Mode.
- Do whatever tasks you require and when you are done reboot to boot back
into normal mode.
Install high priority updates
Microsoft Update is the online extension of Windows that helps you
keep your computer up-to-date. Microsoft Update includes updates
from Windows Update and from Office Update, in addition to updates
for other Microsoft products and for third-party device drivers. Use
Microsoft Update to install updates for your computer’s operating
system, software, and hardware.
New content is added to the site regularly so that you can obtain
recent updates and fixes to help protect your computer and to keep
it running smoothly. To use the Microsoft Update site to install all
critical updates for your computer, follow these steps:
|
1. |
Connect to the Internet, and then start Windows Internet
Explorer. |
|
2. |
On the
Tools
menu, click
Windows
Update. |
|
3. |
If Microsoft Update is not installed, click
Microsoft
Update. Otherwise, go to step 7. |
|
4. |
On the
Try
Microsoft Update today Web page, click
Start Now, and then click
Continue
on the
Review
the license agreement Web page. |
|
5. |
In the
Security
Warning dialog box, click
Install to install Microsoft Update.
|
|
6. |
On the
Welcome
to Microsoft update Web page, click
Check for
Updates |
|
7. |
On the
Keep your
computer up to date Web page, click
Express
to install high priority updates. |
|
8. |
On the
Review
and Install Updates Web page, click
Install
Updates, and then follow the instructions on
the screen to complete the installation. |
|
9. |
After you install the high priority updates, you can repeat these
steps to install other updates. To do this, click
Custom
on the
Keep your
computer up to date Web page. Then, you can
select updates from the sections that are listed on the
navigation pane. |
Automatic Updates feature
You can also use the Automatic Updates feature to install updates.
By using Automatic Updates, you do not have to visit the Microsoft
Update Web site to scan for updates. Instead, Windows automatically
delivers them to your computer.
Automatic Updates recognizes when you are online, and searches for
updates from the Windows Update Web site. An icon appears in the
notification area at the far right of the taskbar every time that
new updates are available. You can specify how and when you want
Windows to update your computer. For example, you can configure
Windows to automatically download and to install updates on a
schedule that you specify. Or you can have Windows notify you when
it finds updates that are available for your computer, and then
download the updates in the background. This enables you to continue
to work uninterrupted. After the download is completed, an icon
appears in the notification area with a message that the updates are
ready to be installed. When you click the icon or the message, you
can install the new updates in a few steps. For more information
about the Automatic Updates feature, click the following article
number to view the article in the Microsoft Knowledge Base:
When you visit the Windows Update site, your computer is scanned to
determine what updates you need. You can then choose which updates
to install and how to install them. To help you choose your updates,
they are categorized as follows:
-
High priority:
These are critical updates that you should install as soon as
they are available, before you install any other updates.
-
Software (optional):
These are noncritical updates for Windows programs.
-
Hardware (optional):
These are noncritical driver updates for Windows hardware
devices.
When using Windows Update:
-
You must be connected to the Internet.
-
You must use Internet Explorer as your web browser.
-
The updates can be large, and may take several hours to download
over a dial-up connection.
-
In Windows NT, 2000, and XP, you must be logged in with
administrative rights.
I am sorry I do not have the time or the teaching patience.
Express same day service is an additional $99.95
Express service jump to front of line additional $24.95
Express Diagnostic/Estimate while you wait $24.95
Dell Computers have a 48hr return. If returned with out
the original boxes or software a 15% restock fee will be applied.
After 48hrs Warranty is provided by the manufacturer. Special Order
systems may not be returned.
Phone Support is limited please email all your questions
I DO NOT PROVIDE TRAINING ON HOW TO USE YOUR COMPUTER
Lubbock Computers
is solely responsible for the Operating System Software loaded by
us.
Any other program loaded is a courtesy and we are not liable for
support of programs.
SECONDARY SMOKE KILLS COMPUTERS AND INTERNAL EQUIPMENT – CLEANING
INTERNAL COMPONENTS IS EXTRA AND CAN VOID YOUR WARRANTY!!!!!!!!!!!
WE ARE NOT RESPONSIBLE FOR DATA LOSS DURING A VIRUS REMOVAL.
We are not responsible for Virus, Trojans, and Worms or any other
infection in windows or email. It is the owner’s responsibility to
maintain Anti-Virus programs and update windows.
WE ARE NOT RESPONSIBLE FOR
DATA LOSS DURING BACKING UP YOUR DATA.
Dell Computers
are coved by Dell until the warranty *expires. Dell technical
support phone number 1-800-456-3355.
We can help with the software issues but all hardware is covered by
Dell.
All New Dell Computers have a 48hr
Outlook Express Backup Version 6.5 – FREE
Backup,
Protect, Restore, Every thing, Anytime, With a click of a button
return. If returned with
out the original boxes or software a 15% restock fee will be
applied. After 48hrs Warranty is provided by the manufacturer.
Service Tag I need the service tag and the express code so I can
transfer the system into your name. (See Special Orders) or go to my
website and click on Dell transfers.
We do not cover third party software support.
Third party software is any software that is not Windows and loaded
by the customer or add on program for windows. Third party software
support is provided by the software manufacturers.
Internet and Email Problems can be solved by calling their
tech support numbers. This is what you pay them for!!!!
CALL THEM!!
Support can be found on the manufacturer’s internet website or by
calling the manufacturers support number. Internet connection, Email
& Network support is supported by your internet provider. Windows
98 computers my experience broadband problems.
We do not cover Printer support or any other peripherals.
Printer and other items support can be found on their websites or
by calling the tech support number. We do not cover networking
Wired or wireless networking can be solved by call your internet
provider or the manufacture of the wireless device. If you
acquire operating system (windows) problems please return the system
within 14 days
or additional cost will be incurred NO EXCEPTIONS.
Peer-To-Peer Programs The installation of Peer-to-Peer (P2P)
Programs like Ares, Morpheus, Imesh, Bear Share, Gnutella, Limewire,
Kazaa are harmful to your system and your daily operations. They
contain embedded advertising and the dreaded "spyware" are found in
some free file sharing software. If you
are using any P2P (file sharing) programs, we may need to remove
them before we clean your computer. The nature of such software and
the high incidence of malware in files downloaded with them is
counter productive to restoring your PC to a healthy state.
Any System loaded with a P2P (music
sharing) program the warranty is voided. These programs are
not illegal but downloading copyrighted music and programs is a
copyright infringement. Penalties for breaking these laws are stiff
for first-time offenders can be as high as five years in prison and
$250,000 in fines.
If you bring your system back during
the repair warranty with one of these programs installed I will
charge you!
We are not responsible for windows xp activations. To
activate windows follow the popup directions or call the number on
your screen.
Software issues warranty, NO WARRANTY ON COMPUTERS WITH WINDOWS 98
OR ME.
Due to the amount of different programs made for windows we can not
support software conflicts between software.
We are responsible for hardware failure during testing, including
laptop components (power jacks)
Virus Removals
may corrupt programs attacked and may need to be reinstalled or
operating system reloaded. We are not responsible for support of
Anti-Virus or Anti-Spy ware programs installed. Programs loaded by
us are a courtesy and are not 100% guarantee against attacks from
the internet.
Anti-Virus and Anti-Spy ware Programs (You Must Manually Run any
Anti-Virus or Anti-Spy ware Program)
The Free Anti-Virus & Anti-Spy ware programs are on a Trial
period. Customers will need to purchase program after Trial period
ends to continue subscription. It is not uncommon to get a virus
alert after we return your computer as virus definitions are updated
regularly and an infection may be discovered after an update. You
Must Manually Run any Anti-Virus or Anti-Spy ware Program.
Hardware warranty
If an item fails or you acquire system problems please return the
system to us so we may quickly resolve the problem within 14 days.
All new hardware purchased from Lubbock Computers is covered by a
one year warranty from the date of purchase except the following
items are only covered with a 30 day warranty: Mouse, Keyboard,
Speakers, and Floppy Drives, Fans or as listed on your invoice.
Removal of our warranty sticker voids the warranty.
90 day warranty on fans unless noted otherwise. Power supplies have a 90 day replacement
warranty and 1yr with MFG. We will replace it free within the 90
days, but after 90 days you will have to contact the MFG.
Hardware warranty is void
if parts are brought back without being properly placed in a
non-static container. Non-Returnable items include: Labor and/or
installation services, software purchased that has a license to
register.
Processors are only covered by a warranty if we install it
with a new cpu fan.
No Refunds on software that has a registration number (windows
xp, norton, etc) No Refunds after 14 days on all hardware. We
can only offer a full refund if you return the box and packaging any
item missing materials will be charged a 15% fee and delay your
refund and we will test the hardware within 72hrs. No Refunds on
Labor.
All new computers have a 48hr return and then they
will be serviced no refunds. Removal of our warranty sticker voids
the warranty. If at any time you decide to install new parts during
the warranty period let us do it at no charge; if you decide to do
it yourself the warranty will be void. If a hardware item fails
after 30 days we reserve the right to replace it with a refurbished
item with any part to the same or higher standard (may not be same
brand) and warranty will still be effective from the original
purchased date.
Used Computers
have a 48hr return, no other warranty is offered unless noted on
invoice (sold as is).
Special Order items are paid first then ordered and all sales
are final if the part fails you will have to contact the MFG.
SPECIAL ORDER DELL COMPUTERS ARE NOT REFUNDABLE.
Customers are responsible for Electronic Surge Suppression,
any component determined to be shorted due to electric surges will
not be covered under warranty. Surge protectors and power strips are
not the same. Surge protection is only as good as the hardware
amount purchased. Surge Protector may be required as proof of
ownership if system is damaged by electrical short.
Dell technical support phone number 1-800-456-3355
*Dell Computers have a 48hr return. If returned with out
the original boxes or software a 15% restock fee will be applied.
After 48hrs Warranty is provided by the manufacturer.
* Dell Computer warranty starts when I purchase the systems. If
so happens the warranty expires we will cover the repair from date
of purchase (1 year from purchase date).
I DO NOT PROVIDE TRAINING ON HOW TO USE YOUR COMPUTER, Sorry but I
don’t have the time you can email me questions or go to Google and
search for a answer.
Sorry we do not do same day service. We specialize in quality not rush
service.
Due to our high call volume we can not explain in detail over the phone about
how to fix you system, etc.
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